Case visibility

Follow every support update in one secure timeline.

From first review to final resolution, Krak keeps your case progress clear so you always know what is happening next.

Track case Submit ticket

Need help starting a new request? Use Submit ticket and continue tracking from this page.

Secure case timeline

Reference KRK-0000

In review
Submitted Verification Resolution
  1. Step complete: Ticket received
  3. Current step: Analyst review
  5. Upcoming step: Final update

Update 1 · 08:42 UTC

Your request passed automated checks and entered support verification.

Current · Awaiting analyst response

A specialist is reviewing your details and preparing next steps.

  1. Step 1

    Ticket confirmed and queued with a case reference.

  2. Step 2

    Support review posts status updates as checks progress.

  3. Step 3

    Resolution is shared and the case is marked complete.

Tracking FAQ

Common follow-up questions

Quick answers to help you interpret case status and know the next step without delaying your support request.

How long does it take for my case status to change?

Status updates appear after your ticket is reviewed. If no change appears yet, keep your original request open so the team can continue in one thread.

What should I do if I have not received an update?

Check your ticket timeline first, then add a short follow-up note in the same case. This keeps context complete and helps routing stay accurate.

How do I use my case reference number?

Include the reference in every reply or new message about that issue. It links your update to the correct case without restarting review.

Which notifications should I expect after submitting?

You will receive a confirmation first, then update alerts when status changes or when the support team requests more details.

When should I submit a new support request?

Open a new ticket only for a different issue. For the same issue, reply in the existing case so progress and attachments remain in one place.